Question 1

What materials are used in your jewelry?

Accepted Answer

We use high-quality natural materials including gemstones like agate, jade, lapis lazuli, as well as imported Czech beads, crystals, 925 silver, and Agarwood. Each piece is handcrafted, and because we use natural stones, slight variations in color and texture are to be expected.

Question 2

Are all your bracelets handmade?

Accepted Answer

Yes, all of our bracelets are meticulously handcrafted. Each piece is made with care, making every bracelet unique. Minor imperfections and subtle differences are normal due to the handmade process.

Question 3

Can I request a custom bracelet?

Accepted Answer

Yes, we offer customization services! You can contact us with your preferences for stones, size, or design, and we’ll do our best to create a personalized piece just for you. Please note that custom orders may take extra time to complete.

Question 4

Do you accept returns or exchanges?

Accepted Answer

We accept returns or exchanges for items that have manufacturing defects or quality issues. However, bracelets that have been specially blessed or customized cannot be returned or exchanged. For non-defective returns, you can contact us within 7 days, and the item must be unused and in its original packaging.

Question 5

What if my bracelet has a quality issue?

Accepted Answer

We stand behind the quality of our products. If your bracelet has a defect, please reach out to us within 7 days of receiving the item, and we will offer an exchange or repair, or provide a full refund, depending on the situation.

Question 6

How do I care for my bracelet?

Accepted Answer

To keep your bracelet in the best condition, avoid exposure to water, chemicals, or harsh environments. Store it in a soft cloth bag when not in use, and avoid contact with perfumes or lotions. Gently wipe it with a soft cloth to maintain its shine and beauty.

Question 7

How long will it take to receive my order?

Accepted Answer

Orders are typically processed within 2-4 business days. Shipping times may vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more details.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to many countries. Please note that shipping times and costs may vary depending on the destination, and any customs duties or taxes are the responsibility of the customer.

Question 9

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

Question 10

Do you offer gift wrapping or packaging?

Accepted Answer

Yes, we offer beautiful packaging with each bracelet purchase, making it perfect for gifting. If you’d like special gift wrapping, please let us know at checkout, and we’ll happily provide that service.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

If you need to cancel or make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to accommodate changes or cancellations.

Question 12

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit cards, PayPal, and other secure online payment options listed during checkout.

FAQ